Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only might you see a decrease with your heating and cooling costs, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and made-to-order for your home, meaning no two projects are identical. Our wide range of products make it difficult to discuss pricing without first bearing in mind your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who will provide you with a quoted project price upon seeing the project site itself. To speed up the process, your Pella® sales representative is prepared with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has had a chance to consider the requirements of the job and aligns them with your vision.
 
In addition to offering a large assortment of high-quality products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, providing you with a chance to make the upgrades you want to while building great value into your Champaign area home while you do it.


What should I use to clean my glass windows?

We suggest that you clean them with a prepackaged vinegar-based cleaning mixture or use an ammonia free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based because they could form streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella products. They are required to complete a thorough set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty guidelines. We find the best Champaign-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and expert installers means that you will have the expertise of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Champaign homeowners choose Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Each of our high quality windows and doors are manufactured with care and serviced by Pella’s qualified Direct Sales Network. Unlike most other window and door companies who sell exclusively through retailers, Pella has dedicated window and entry door showrooms throughout North America. This unique way of doing business gives the homeowners in Champaign a highly personal experience with the support of a local to Champaign, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Champaign, we appreciate the financial commitment you are making toward the purchase of new windows or doors. This is why it is very important to ensure that every question you have about Pella’s window or door options, materials and energy-efficiency are answered.  In order to accomplish this, we respectfully request that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Champaign’s in-home consultation is a critical first step to ensure client satisfaction and the correct window or door products are picked for your Champaign home and budget. As such, it is best that this visit is organized when all decision-makers (typically both homeowners) are able to join. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you allow up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your Champaign home?

· In terms of functionality, which features would you like for your new windows or doors?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.