Effective Date: December
1, 2015
Thank you for visiting this website (this “Site”), which is
operated by Illini Pella, Inc. an independently owned and operated business
under a distribution agreement with Pella Corporation.
We know that your privacy is important to you, and we work
hard to earn and keep your trust. We have created this Policy to let you know
what information we collect when you use this Site, how we use and share the
information we collect, and how we protect your privacy. Some of the
information we collect may be “Personal Information”—information that
identifies you personally, alone or in combination with other information
available to us.
Please note that, as between Pella and the Distributor,
Pella owns the information you submit on or through this Site. Pella may share
that information with the Distributor and others, as described in greater
detail below.
If you have any questions about this Policy or our privacy
practices, please contact us by email at privacy@pella.com.
Table
of Contents
How To
Contact Us
This Policy is Part of Our Terms of Use
Privacy
Notices
Your Consent
Types of Information We Collect
Third-Party
Cookies
How We Use Information Collected
Through This Site
Your Choices
How
to Access, Update or Correct Your Personal Information
Steps We Take to Safeguard your
Personal Information
How We Share Your Personal
Information With Others
Children Under the Age of Thirteen
Links
to Other Sites
This
Policy May Change
How to Contact Us
If you would like to
change your preferences, update your information or contact us with matters
related to this privacy policy, please contact us by email at
privacy@pella.com.
This Policy is Part of Our Terms of Use
This Policy is part of the Terms of Use that
govern your use of this Site. A link to our Terms of Use is provided at the bottom of each
page of this Site.
Privacy
Notices
This Policy may be supplemented or amended from time to time by additional
privacy notices (“Privacy Notices”), provided at the time we collect your
information. For example, certain pages of this Site may contain privacy
notices providing more details about the information we collect on those
particular pages, why we need that information, and choices you may have about
the ways we use that information. In other cases, specific Privacy Notices may
be required to comply with the privacy laws of one of the countries, provinces,
or states in which we do business.
Your
Consent
By using this Site, you are consenting to the collection,
use, disclosure, and transfer of your information as described in this Policy
(and any Privacy Notices that apply to you). If you do not consent to the
collection, use, disclosure and transfer of your information as described in
this Policy (and any Privacy Notices that apply to you), you may not use this
Site.
Types of Information We Collect
The information we
collect through this Site falls into two categories: (1) data that you manually
provide (by using a keyboard or touch screen), and (2) information we collect
automatically. Some information may be Personal Information and some
information is non-personally identifiable information.
Information You
Manually Provide. We collect the information you and others manually
provide when you use this Site, using a keyboard or touch screen. For example,
we collect the information you provide if/when you create an account, request
an appointment, request literature or services, or email us with questions or feedback.
Information Sent to Us
by Your Web Browser. We collect information that is sent to us
automatically by your web browser. This information typically includes your IP
address, the identity of your Internet service provider, the name and version
of your operating system, the name and version of your browser, the date and
time of your visit, and the pages you visit. Please check your browser if you
want to learn what information your browser sends or how to change your
settings. The information we receive from your web browser does not identify
you, but we may link it to Personal Information that you provide. In addition,
if we suspect fraud or a threat to the security of this Site, we may share our
server logs—which contain users’ IP addresses—with the appropriate
investigative authorities, who could use that information to trace and identify
individuals.
More
about IP addresses. Your IP address is the identifier assigned to
your particular computer or other device when you access the Internet.
Depending on how you connect to the Internet, your IP address may always be the
same, or it may change each time you access the Internet. IP addresses do not
include your name, email address or other Personal Information, but in some
cases, they may be linked to your Personal Information. For example, if you
have registered with this Site, we may link your IP address to account
information that identifies you personally. We may also provide your IP address
to our third-party service providers who can use it to identify information
such as your state and zip code. If we suspect inappropriate or criminal
activity or a threat to our Sites or their users, we may also share our server
logs—which contain users’ IP addresses—with the appropriate investigative
authorities, who could use that information to trace and identify individuals.
Information from Your Mobile Device: If you access this Site through your mobile
device, we may automatically collect certain information from or about your
device. The types of information we may collect include the type of device you
use, your device’s unique ID, the IP address of your device, your device’s
operating system, the type of mobile browsers you use, and information about
the way you use our mobile application. The information we receive from
your mobile device does not identify you, but we may link it to Personal
Information that you provide.
Information Collected
by Cookies and Other Technologies. We use “cookies” and other technologies
to collect information and support certain features of this Site. For example,
we may use these technologies to:
- collect information about the ways visitors use
this Site—which pages they visit, which links they use, and how long they stay
on each page;
-
support the features and functionality of this
Site—for example, to save you the trouble of reentering information already in
our database or to prompt the settings you established on previous visits;
- personalize your experience when you use this
Site; and
-
improve our marketing efforts, including through
use of targeted advertising.
Generally, the information we collect using these
technologies does not identify you, but we may link it to Personal Information
that you provide. If you do not wish to receive cookies, you may set your
browser to reject cookies or to alert you when a cookie is placed on your
computer. Although you are not required to accept cookies when you visit this
Site, you may be unable to use all of the functionality of this Site if your browser
rejects our cookies.
Third-Party Cookies
In addition to the cookies delivered to your computer or mobile device
through this Site, certain third parties may deliver cookies to you for a
variety of reasons. For example, we use Google Analytics, a web analytics tool
that helps us understand how visitors engage with our Sites. To learn more
about Google Analytics, click here.
Other third parties may deliver cookies to your computer or mobile device
for the purpose of tracking your online behaviors across nonaffiliated websites
and delivering targeted advertisements either on this Site or on other
websites.
You have choices about the collection of information by third parties on
our Sites. For example, if you don’t want information about your visit to this
Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please
note that the Add-on does not prevent information from being sent to Pella
Corporation.
In addition, if you would like to opt-out of having interest-based
information collected by certain entities during your visits to this Site or
other websites, please click here.
You will be directed to an industry-developed website that contains mechanisms
for choosing whether each listed entity may collect and use data for online
behavioral advertising purposes. It may be that some of the third parties that
collect interest-based information on this Site do not participate in the
industry-developed opt-out website, in which case the best way to avoid
third-party tracking of your online behaviors may be through your browser settings
and deletion of cookies.
How We Use Information Collected Through
This Site
Generally, we use the information we collect through this
Site
- to provide and improve the information, products and services you
request;
- to provide you with effective customer
service;
- to better understand your needs and
interests so we can provide to you a personalized experience when you use
this Site;
- for security, credit or fraud prevention
purposes;
- to contact you with information and
notices related to your use of this Site;
- to contact you with special offers and
other information we believe will be of interest to you (in
accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys
and provide feedback to us (in accordance with any privacy
preferences you have expressed to us);
- to improve the content, functionality
and usability of this Site;
- to improve our marketing and promotional
efforts;
- to share with others as described in
this policy; and
- for any other
purpose identified in an applicable privacy notice, click-through
agreement or other agreement between you and us.
Please see below for information about the choices you have
about the ways we use your Personal Information.
Your Choices
In General.
We respect your right
to make choices about the ways we collect, use and disclose your
information. For example, as
explained above, you have choices regarding whether you accept cookies
delivered by us as well as cookies delivered by third parties
We try to give you
choices at a meaningful time and in a meaningful way. Typically, at the time
you provide Personal Information to us, we will offer you an opportunity to
“opt out” of receiving certain communications from us, the Distributor, and our
other affiliates and business partners. In addition, we will include an “opt
out” link in each electronic newsletter or promotional email we send you, so
that you can inform us that you do not wish to receive such communications from
us in the future.
Previously Expressed Preferences. You may change previously expressed
preferences regarding how we use your information. If at any time you wish to
be taken off our mailing lists, please contact us using the information
provided above.
How to Access, Update or
Correct Your Personal Information
If you wish to
access, update or correct your Personal Information, please contact us using the
information provided above. We will
respond to you within a reasonable time and, in any case, within the time
limits established by applicable law. We
may ask you for additional information to verify your identity. In most cases, we will provide access and
correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny
your request if the law permits or requires us to do so or if we are unable to
verify your identify.
Steps We Take to Safeguard your Personal
Information
Pella takes reasonable precautions to provide a level of
security appropriate to the sensitivity of the information we collect. Although
we use reasonable measures to help protect your information against
unauthorized use or disclosure, we cannot guarantee the security of information
provided over the Internet or stored in our databases and will not be
responsible for breaches of security beyond our reasonable control.
How We Share Your Personal Information With
Others
Third–Party Vendors.
Pella shares information collected through this Site with third-party vendors
who act for us or on our behalf. For example, we may use third-party vendors to
design and operate this Site; to conduct surveys; and to help us with our
promotional efforts. These third-party vendors may need information about you
to perform their functions.
User–Generated Content.
You may be able to submit User-Generated Content on or through this Site. In
this Policy, “User-Generated Content” or “UGC” refers to all of the content
that you post using the social networking or product review tools we make
available to you and that does not constitute “Feedback” (as that term is
defined in our Terms of Use. Any Personal Information contained in UGC can be
read, collected, or used by others. In addition, we may use UGC you submit for
advertising campaigns and other promotions. We may or may not use your name in
connection with such use, and we may or may not seek your consent before using
the content for such purposes. Therefore, you should have no expectation of
privacy with respect to UGC you submit on or through this Site.
Distributors, Licensees and Other Affiliates. Pella
may share the information collected through this Site not only with the
Distributor that operates this Site but also with the other distributors,
licensees and affiliates (collectively, our “Affiliates”). Our Affiliates may
use the information in all the ways listed in this policy, provided that such
use relates to products or services authorized by Pella. For example, if you
request an appointment, we will need to share your information with a Pella
expert near you to schedule an appointment. Our Affiliates may also use your
information for their own marketing purposes, provided however they may not use
your information to promote competing windows or doors or other products or
services not authorized by Pella. Our Affiliates are bound to use and disclose
the information collected from this website only as permitted under this
Policy.
Other Carefully
Selected Business Partners. From time to time, we may share your
information with selected third parties (other than our third-party vendors or
Distributors) for joint or their own marketing purposes. Before doing so,
however, we may offer you the opportunity to “opt out” or “opt in” as required
by applicable law.
Business Transfers.
Your information may be transferred to successor organization if, for example,
we transfer the ownership or operation of this Site to another organization or
if we merge with another organization. If such a transfer occurs, the successor
organization’s use of your information will still be subject to this Policy and
the privacy preferences you have expressed to us.
Compliance with Laws
and Protection of Our Rights and the Rights of Others. We may disclose your
information when we, in good faith, believe disclosure is appropriate to comply
with the law, a court order or a subpoena. We may also disclose your
information to prevent or investigate a possible crime, such as fraud or
identity theft; to protect the security of this Site; to enforce or apply our
online Terms of Use or
other agreements; or to protect our own rights or property or the rights,
property or safety of our users or others.
Children Under the Age of Thirteen
This Site is not intended for children or minors under the
age of thirteen years without the permission of a parent or guardian. If
you believe that a child has submitted Personal Information on or through this
Site without the consent and supervision of a parent or guardian, please
contact us using the information
provided above so that we can take appropriate
action.
Links to Other Sites
This Policy applies only to this Site. Pella and its Distributors operate
many different websites for different purposes and in different countries where
different laws may apply. If you visit another website, please take a moment to
review the privacy policy posted on that site to learn what information may be
collected through that site and how it is processed.
This Site may also contain links to websites that are not operated by Pella
or its Distributors. These links are provided for your reference and
convenience only and do not imply any endorsement of the products sold or
information provided through these websites, nor any association with their
operators. Pella does not control these websites and is not responsible for
their data practices. Any information you provide to third parties on their
websites is covered under their privacy and data collection policies and is not
covered by this Policy. We urge you to review the privacy policy posted on any
site you visit before using the site or providing any personal information.
This Policy May Change
Pella reserves the right to update or modify this Policy and any Privacy
Notice, at any time and without prior notice, by posting the revised version of
the Policy or Privacy Notice on this Site. These changes will only apply to the
information we collect after we have posted the revised Policy or Privacy
Notice on this Site.
Your use of this Site following any such change
constitutes your agreement that all information collected from or about you
after the revised Policy is posted will be subject to the terms of the revised
Policy. You may access the current version of this Policy at any time by
clicking on the link marked “Privacy” at the bottom of each page of the public
areas of this Site.